Usage Policy

1. Introduction

Eros South Africa (EROS SA) Registration No 2017/385333/07

EROS SA is a South African based online match making service providing online users the opportunity to find a partnership or relationship match. The website is fully operated by EROS SA and the use of the website or online match making service is subject to the following terms and conditions as reviewed and amended annually. Please review the terms and conditions before signing up to the service and if you are not in agreement with our terms and conditions please feel free to not to sign up to EROS SA for the use of our services.

2. Use of the Online Matchmaking Service

 2.1

Once you have read our terms and conditions and you are in agreement with the services offered by EROS SA and the service charges, including without limitation, in violation of privacy, you will have access to the use of the online match making service through an online registration.

2.2

By agreeing to utilise the online match making service you will allow and authorise EROS SA to utilise your personal information provided by you when setting up your personal profile for the match making purpose.

2.3

An online questionnaire will be utilised to gain personal information that would assist EROS SA in providing quality match making for their users benefit. The user authorises EROS SA to collate and utilise this personal information needed to find a relationship match.

2.4

EROS SA reserves the right to use of their services to adults over the age of 18 years old and will not be responsible and accept any user conduct and/or activity on the EROS SA site that would constitute a civil or criminal offense or violate any South African law.

3. General Conditions

 3.1

EROS SA reserves the right to refuse any online user the right to utilise their services.

3.2

EROS SA reserves the right to modify their website including terminations, changes, suspension or discontinuation of services without notice.

4. Products or Services

4.1

The purchase of the EROS SA online match making services are subject to provision of all relevant personal information provided by online users as well as time limitations, within the

duration of your annual service fee, in order to deliver on the match making service, according to the profile of online users.

4.2

EROS SA online match making services will be utilised at the sole discretion of the online users.

4.3

Prices for services are subject to change with due notice on the EROS SA website as quoted in South African Rands. Once the online user has made a payment and has been confirmed as an online user, subject to approval by EROS SA, the online user will have full access to services provided by EROS SA.

4.4

EROS SA does not guarantee the accuracy of the relationship match making but will make concerted efforts to be as accurate as possible to match online users according to their personal information provided.

4.5

Online users may ask for the amount paid back, should they not be satisfied with the services of EROS SA. Only the amount paid and received by EROS SA will be refunded to dissatisfied online users.

5. Links to Third-Party Websites

Links from EROS SA to external websites, are meant for convenience and information only. EROS SA does not review, endorse, approve or control, and are not responsible for any sites linked from or to their website, the content of those sites, the third parties named therein, or their products and services. Linking to any other site is at your sole risk and we will not be responsible or liable for any damages in connection with linking. Links to downloadable software sites are for convenience and information only and we are not responsible or liable for any difficulties or consequences associated with downloading the software. Use of any downloaded software is governed by the terms of the license agreement, if any, which accompanies or is provided with the software.

6. Third Party Websites 

Third party websites are fully acknowledged on the EROS SA website.

7. Use Comments, Feedback, and Other Submissions

EROS SA welcomes any feedback, comments or submissions from subscribed online users that will be useful to the improvement of services provided by EROS SA.

7. Your Personal Information

Please see our Privacy Policy to learn about how we collect, use, and share your personal information.

8. Errors and Omissions

Please note that our website may contain typographical errors or inaccuracies and may not be complete or current. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time, without prior notice.  We do not undertake to update, modify or clarify information on our website, except as required by law.

9. Indemnification

By signing on as a subscribed online user of EROS SA you agree indemnify us, and hold us and our affiliates harmless, including our and their respective directors, officers, agents, contractors, and employees against any losses, liabilities, claims, expenses (including legal fees) in any way arising from, related to or in connection with your use of our website, your violation of the Terms, or the posting or transmission of any materials on or through the website by you, including but not limited to, any third party claim that any information or materials provided by you infringe upon any third party proprietary rights.

10. Waiver

No waiver by EROS SA is effective unless it is communicated to you in writing.

11. Governing Law

Any disputes arising out of or relating to the Terms, the Privacy Policy, use of our website, or our products or services offered on our website will be resolved in accordance with the laws of the Republic of South Africa.

12. Questions or Concerns

Please send all questions, comments and feedback to us at support@erossa.co.za

13. Disclaimer

EROS SA will not be held accountable for matches that connect through ChatMatch and fail in the future.

EROS SA reserves the right to add and delete online members/users.